Contact Us
Do you have any questions?
Please use the contact form below, live chat, or email us directly at info@tilefort.co.uk. We aim to reply within 24 hours.
FAQ
What is the delivery time for my order?
Most orders are processed and dispatched within 2-3 business days. Once dispatched, delivery typically takes 1-2 business days with Parcelforce. A tracking link will be provided once your order is on its way.
Can I change or cancel my order after it’s been placed?
If you need to change or cancel your order, please contact us as soon as possible. We can make adjustments if the order hasn’t been processed yet. Once an order is processed or dispatched, changes or cancellations are no longer possible.
What should I do if my order arrives damaged?
If your order arrives damaged, please contact us immediately with photos of the damage and the packaging. We will arrange for a replacement or refund as quickly as possible, depending on the situation.